Getting Started
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      CircleLoop Recommended Settings

      Getting Started with CircleLoop

      Once your account is set up, it should be ready to use straight away. However, we recommend reviewing the following requirements to ensure everything works as smoothly as possible.

      Device requirements

      CircleLoop is designed to work across a range of devices. While mobile apps are available to supplement the service, we recommend using our desktop applications for the best experience.

      Windows

      • Windows 10 or later

      • 64-bit systems are strongly recommended

      • Compatible with most modern PCs using Intel Core i5, i7, or AMD Ryzen processors

      Mac

      • macOS 11 (Big Sur) or later

      • Works with both Intel-based Macs and Apple Silicon (M1, M2)

      iOS (iPhone and iPod touch)

      • iPhone requires iOS 15.0 or later

      • iPod touch requires iOS 15.0 or later

      Android

      • Requires Android 9 or later

      • Compatible with most modern Android devices

      The CircleLoop app is available from both the App Store and the Google Play Store, however, some internaitonal download restrictions may apply. For the best experience, keep your device’s operating system up to date and ensure it meets the minimum requirements.

      Headset requirements

      For clear and reliable call quality, we strongly recommend using a high-quality USB headset. Built-in microphones on most computers are not suitable for business calls.

      • Make sure the microphone is positioned at a comfortable distance from your mouth

      • Check that input volume levels are appropriate

      • We suggest performing test calls with a colleague to confirm audio clarity

      If you connect your headset while the app is already open, it should be recognised automatically. However, we recommend connecting your headset before launching the app to ensure it’s correctly detected.

      Please refer to the Sound Settings help article on how best to use the headset with our desktop apps.

      Network requirements

      A stable network connection is essential for reliable call quality. Keep in mind that voice performance depends on more than just internet speed.

      Wired connection

      Always use a wired Ethernet connection. Wi-Fi can be unreliable and is not recommended for consistent call quality. If your device doesn’t have an Ethernet port, USB Ethernet adapters are widely available.

      If you’re unsure about what you need, please contact our support team.

      Quality of Service (QoS) and recommended network settings

      To maintain high call quality and stability, we recommend enabling Quality of Service (QoS) on your network router:

      • Prioritises voice traffic over other types of network activity

      • Helps prevent call issues caused by users streaming, downloading, or browsing during calls

      • Reduces impact of network congestion, ensuring more consistent audio quality

      Additional recommendations:

      • Recommended router: Draytek Vigor2862, which has been thoroughly tested with CircleLoop

      • Other supported models: If you're using a different router that supports QoS, we recommend reviewing our general networking settings article for further guidance

      Bandwidth Requirements

      To ensure stable and high-quality audio during calls, your internet connection must meet the following requirements:

      • Each concurrent CircleLoop call requires approximately 100 Kbps of both upload and download bandwidth

      • In addition to call traffic, CircleLoop also uses bandwidth for background activity such as syncing contacts, updating the activity feed and maintaining account settings

      • Other applications running on your computer will also consume bandwidth, which can impact overall performance

      • Bandwidth is shared across your network, so activity from other users or devices can also affect call quality

      Recommended bandwidth allowance:

      • As a general rule, allow for 1 Mbps per user

        • For example, a team of 10 users would typically require at least a 10 Mbps connection

      This estimate should be used as a guideline only. Actual usage may vary depending on your environment and other network demands

      Even if you have enough bandwidth available, it’s still important to meet all other network requirements, such as using a wired connection and enabling Quality of Service (QoS), to maintain reliable voice performance

      If you’re unsure whether your current setup is suitable, please contact our support team for further assistance