Send and receive SMS from 4p (UK only)
SMS With CircleLoop - Features and Activation
Adding a Mobile Number to Your CircleLoop Account
SMS With CircleLoop - Features and Activation
If you would like to use SMS/ text messaging on CircleLoop you can activate the feature quickly and easily by adding a mobile phone number to your account.
Note: If you do not have a mobile number on your account this feature will not work!
Our SMS service is ideal for inbound and outbound text messaging via the CircleLoop apps, although there are currently some limitations to the service which you should consider prior to adding a mobile number or porting an existing mobile number across to us.
- The text message notifications service is currently limited. Received messages will not notify on screen, only in-app.
- Text messages sent and received will appear individually in your app activity feed.
- Text message conversations will not “thread” in your activity feed.
- Our messaging service is not currently compatible with iMessage (iPhone).
- Messages are currently limited to 160 characters.
If you would like to activate your SMS / text messaging service:
- Contact CircleLoop support to enable SMS on your account
- Add a mobile number to send and receive messages.
Adding a Mobile Number to Your Account
- Click on Settings
- Within the Settings menu on the left hand side you should see a heading “ADMINISTRATOR” within this heading click on “Numbers”
- In the Numbers menu click “Add Number +”
- Select the option “UK Mobile Number” and choose a number which suits you and click “Add Number” (Displayed will be the top 20 on our list)
- Once you have added a mobile number you will need to assign it to yourself or another user
SMS With the Desktop App
Sending SMS With the Desktop App
On the keypad screen select a mobile number assigned to your account. (If you do not have a mobile number assigned to your account see Adding a Mobile Number to Your Account).
Click the “Enter number…” field and begin typing the number you want to send a message to. Doing so will make a speech bubble icon appear on the right hand side.
Click the speech bubble icon and type your message.
As you type, the number of remaining characters available in your message is displayed on the right-hand side.
When your message is complete hit the Send button and your message will be sent to the recipient. A copy will appear in your activity feed.
Receiving and Replying to SMS With the Desktop App
When SMS messages are received they are displayed in your activity feed.
When you move your mouse pointer over the message, a menu button (...) appears.
To reply to the message, click the menu (...) button and then click Send message.
When you click Send message, the message area will appear with the appropriate recipient mobile phone number. Simply enter your message and click Send.
SMS With the Mobile App
Sending SMS With the Mobile App
In the same way as the desktop app, in order to send SMS messages from the mobile app you must ensure you are using a mobile number.
Beneath the keypad on the keypad screen, tap "Calling from ".
Choose a mobile number from the list of available numbers.(If you do not have a mobile number assigned to your account see Adding a Mobile Number to Your Account).
Now, tap at the top of the keypad screen to type in a mobile number to send your SMS message to.
Tap the Create SMS button to begin writing your message. (Note: this button may not be visible if you have not contacted CircleLoop support to activate SMS service for your account.)
Enter your SMS message. As you type, the number of remaining characters available in your message is displayed to the bottom of your message.
When your message is complete hit the Send button and your message will be sent to the recipient. A copy will appear in your activity feed.
Receiving and Replying to SMS With the Mobile App
When SMS messages are received they are displayed in your activity feed.
To see the message in full, simply tap on the message.
To reply to the message, tap the SMS button.