Installing the Freshdesk Integration

When installing the Freshdesk integration, you need a "Domain". What is this and where do you find it?

 

When you initially try to install the Freshdesk integration, you will see this popup:

Screenshot 2019-07-17 at 15.32.49

 

The Domain is a unique identifier for your account, which you chose or were allocated when setting up Freshdesk. You can find it in your browser by accessing Freshdesk as you normally would. You will probably need to log in.

 

Look for the URL in the top-left corner of your browser window - it should look like this:

image-53

 

In the above example, the part we need would be yourdomain - you'll need to copy this and paste it into the popup on our integrations page before clicking Install.