This article will demonstrate and guide you through the process of setting up call recording within CircleLoop and show you how to playback or download the calls.
The Call Recording feature enables you to record calls either for individual users or for all users in your account.
To turn the feature on for all users linked to your account:
This feature is only available for Administrator and Owners.
Once call recording is turned on the next call will be recorded. You are unable to get historic recordings for calls which took place before this option is enabled.
With call recording turned on your Call recordings are stored with ourselves for up to 12 Months before being removed
Once you have made or received a call on the desktop app you can listen to your own calls by:
As an Administrator or Owner, you can listen to all user's call recordings. This option is currently only available on the desktop app