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CircleLoop - Analytics & Call Activity

To view Analytics you must be signed in on either a Windows PC or a Mac, this feature only exists on the desktop versions of CircleLoop.

Lets jump into the Analytics by pressing the button seen on the left hand side.

Analytics-Summary-Graph

Below are the options within Analytics explained and displayed in the correct order:

  • Summary - A brief or overall summary of your Total, Inbound, Outbound and Missed calls.
  • Users - A list of all your current users and their Total Calls, Inbound, Outbound and Missed calls. Clicking into a User presents individual stats and allows you to listen to Call Recordings associated with that user (if you have call recording turned on).
  • Numbers - Here you are able to see Total Calls, Inbound, Outbound and Missed calls in order of Number.
  • Teams - Total Calls, Inbound, Outbound and Missed calls in order of Team. Similar to Users you are able to click into a Team and see individual team stats and listen to their Call Recordings.

Note! - You may have noticed while going through the Analytics pages the below options on each page:

Clicking on either option will display the relevant data per page. If you select Custom simply enter a from and to date to search between.