If you’re having trouble making or receiving calls in CircleLoop, try the checks below.
TROUBLESHOOTING BY SYMPTOM
I can’t make outbound calls - This often appears as the app reloading the page and failing to connect after selecting the green dial button.
- Check your dial pad- Make sure you have a telephone number selected to make calls from
- In the Sound settings - If no microphone audio appears, please refer to our guide 'How to Set your Sound Settings on Circleloop'
-
Verify call permissions - Review via Admin Settings > Users > Call Barring / Call Permissions to confirm you’re allowed to make outbound calls
I can’t make outbound calls - being presented with "This number is not callable on your current subscription"
- Make sure you are not withholding your Caller ID - Go to My Details to review this setting. Only enable this option if it has been allowed at the account level.
-
Check the number you’re dialling -
-
International calls: If you’re calling abroad, confirm with your account admin that international calling has been enabled for your account.
-
UK numbers: Some numbers may be higher-rate. End users can check charges via our Cost Checker
-