CircleLoop integrates with Zoho CRM to give you contacts synchronisation, instant click-to-call and automated CRM notes for calls received, made, missed and voicemail. It also provides you with a native Zoho dialler inside your CRM allowing you to place and receive calls and create call notes in-call and after call.

Linking your CircleLoop & Zoho Accounts

There are two levels of integration available for CircleLoop & Zoho, so it's entirely up to you which you want to use:

  1. Basic Integration - This will synchronise your Zoho contacts into CircleLoop, enable click-to call from Zoho, and automatically log your call activity against the contact in Zoho.
  2. Native dialler integration - This will provide you with the above features, plus a native dialler for Zoho allowing you make and receive calls using a CircleLoop dialler inside your Zoho CRM, and enabling live note-taking during a call.

Create The Basic Integration

STEP 1: Create Your CircleLoop/ Zoho Integration

  • Open a new browser window, and navigate to integrations.circleloop.com
  • Sign-in using your CircleLoop account email address & password
  • Scroll down and locate the Zoho CRM integration
  • Click on the Install button
  • If you are not currently signed-in to Zoho, you will be asked to do this now
  • Your CircleLoop-Zoho integration will now be installed.

Once installation is completed you can now click on Configure to select whether you want to log your users' Call Recordings (if switched on in CircleLoop) and log Call Activities in Zoho. Most users leave these options switched on.

STEP 2: Install our Google Chrome Extension

The basic integration is now complete. Restart your CircleLoop app, refresh Zoho and you're good to go!

Add The Native Dialler

Follow steps 1 and 2 as detailed above, then...

  • Open Zoho in your browser and login
  • Click on Settings and launch the Zoho Marketplace
  • Search for CircleLoop and click Set Up Now
  • Once installed, refresh your browser
  • The following icon will appear in the footer:
  • Click on the phone icon to launch the CircleLoop-Zoho Native Dialler
  • Login using your CircleLoop credentials and then link your CircleLoop desktop app under Choose Device:
  • Your CircleLoop & Zoho native dialler is now ready to use!

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