Returning unused hardware

Your cancellation period starts the moment you place an order and ends 14 days from the day you receive your goods.

You then have a further 14 days from the date you notify us that you'd like to cancel your order to return the goods.

Items can be refunded in full (excluding delivery) providing the following:

  • Goods are returned as new 
  • Box and box contents are intact (manuals/packaging etc.) 
  • No writing on the boxes 
  • No additional labels attached to the box 
  • Goods must not exceed 30 days old 
  • The Jabra Evolve 20 & 30 ranges are supplied in plastic sealer bags and these will also need to be returned with the unit.

Provided all of the above requirements can be met you can get in touch with CircleLoop Customer Support who will be able to arrange a return for you.

Faulty hardware

Headsets and speakers

Jabra offers a 2-year warranty as standard and a straight replacement for anything deemed faulty within 30 days.  To activate this you must register your purchases with Jabra ServiceNet.  You can log an issue directly with Jabra to speed up the process who will then, in turn, offer a collection of faulty goods and send out a replacement.

You can contact Jabra Business Support online or call +44 (0)1784 220 172 Monday to Friday between 9:30 am and 2 pm.

Deskphones

Faulty product but otherwise in brand new condition:

  • Within the manufacturer's warranty period you can return the item to us and we can offer repair, replacement or issue a credit note.
  • Outside of the manufacturer's warranty period, we cannot replace items of this age. We may offer a repair service.

Faulty product and marked, incomplete or not in original packaging:

  • Within the manufacturer's warranty period, repairs, replacement and credit notes issued at our discretion.
  • Outside of the manufacturer's warranty period, we cannot replace items of this age. We may offer a repair service.

Please get in touch with CircleLoop Customer Support who will be able to help.

Returns conditions

  • We cannot accept liability for packages damaged during transit and proof of postage is not proof of delivery.
  • All goods returned remain your responsibility until signed for by ourselves. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods.
  • The cost of return carriage is to be borne by the end user, unless specifically stated otherwise.
  • On receipt of the package, the product will be tested against the stated fault (if any). Tested products found to be in full working order will be returned to the end user. We reserve the right to charge 50% of the equipment cost for testing and handling.
  • For products beyond the manufacturer's warranty period, we may accept faulty units for repair but the full cost of repairs, handling and postage is to be the service provider/end users responsibility.
  • Refunds will not be given for goods that are not faulty or where the operator is not able to use the product properly - you are expected to ensure that the product is suitable before purchase and that you have the skills to install and use the product.
  • Where a product is out of warranty, then we may choose to offer a repair service.
    This warranty does not apply to any unit that has been subject to neglect, accident, abuse, misuse, misapplication, incorrect connection or that has been subject to repair or alteration not authorised or undertaken by our own hardware suppliers.

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