This article will demonstrate and guide you through the process of setting up call recording within CircleLoop and show you how to playback or download the calls.

Turn on Call Recording

The Call Recording feature enables you to record calls either for individual users or for all users in your account.

User Call Recording

  • Click on Settings 
  • Click on the "Calls" menu option
  • Turn on Call recording at the bottom of the screen.

Entire Account Call Recording

To turn the feature on for all users linked to your account

  • Click on Settings
  • Click on the "Privacy" menu option
  • Turn on "Call recording" 

This feature is only available for Administrator and Owners.

Playback and Download

Once call recording is turned on the next call will be recorded.  You are unable to get historic recordings for calls which took place before this option is enabled.

User Call Recordings

Once you have made or received a call on the desktop app you can listen to your own calls by:

  • Locate the call in your Activity Feed
  • Click the 3 dots icon located on the Activity
  • Select the option "Listen to Recording" in the drop down
  • Then use the controls to play or download the recording (.mp3 format)

Entire Account

As an Administrator or Owner, you can listen to all user's call recordings.  This option is currently only available on the desktop app

  • Click on the Analytics icon on the far left 
  • Click the "Users" menu option and select the User
  • Locate the call within the call history
  • Next to the call, you will see the wording "Call Recording" - click this option to play or download (.mp3 format) or delete the recording
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